HOTQUA
hotel tourism quality
Key competencies
Further education in quality standards and management for hotels, restaurants and tourism industry
Corporate Profile
At the HOTQUA Academy we offer
- Workshops for employees and managers
- Quality management further education
- Inhouse Courses & Training
- Online Courses & Training
for the hotel, restaurant and tourism industry.
The experienced trainers and service experts of HOTQUA focus on guests's expectations and the vital interests of your company. Our Quality Training ranges from open seminars for general qualification to individually designed in-house education and training activities.
Active work of participants and practical reference guarantee a sustainable knowledge and an immediate transfer into daily work.
HOTQUA advanced training:
- Complaint Management
- Create and sell packages
- Hotel Marketing & Management
- Housekeeping
- Professional sale in the front office
- Professional sale in the restaurant
- Professional telephone sale
- Quality Representative ISO 9001
- Quality Manager ISO 9001
- Quality Auditor ISO 9001
- Service quality from the hotel and / or restaurant guest´s point of view
- Successful communication with the hotel and/ or restaurant guest
The service packages designed by HOTQUA are based on each other and lead companies step by step to a visibly improved service quality and thus to a stronger position in competition.
Starting from identification of current quality, followed by trainings and workshops, up to introduction of individual Quality Standards or a Quality Management System according to ISO 9001, HOTQUA offers the companies comprehensive support.
Web content available in:
- English
- German
- Other languages
Industry sectors
- Hospitality/Hotel/Tourism
Products & services
- Vocational Training
Internationally known quality management system
ISO 9001
Services are already offered in
- Uruguay
- Romania
- Honduras
- Germany
- Dominican Republic
- Czech Republic
- Colombia
- Chile
- Brazil
- Argentina
Services can additionally be offered in
- Venezuela
- Uruguay
- Turkey
- Switzerland
- Swaziland
- Spain
- Slovakia
- Serbia
- Saint Martin
- Romania
- Réunion
- Puerto Rico
- Portugal
- Poland
- Peru
- Paraguay
- Panama
- Nicaragua
- New Zealand
- Namibia
- Moldova
- Mexico
- Maldives
- Macao
- Luxembourg
- Lithuania
- Liechtenstein
- Italy
- Hungary
- Greece
- Germany
- Falkland Islands (malvinas)
- Estonia
- Ecuador
- Denmark
- Czech Republic
- Cuba
- Croatia
- Costa Rica
- Colombia
- Chile
- Canada
- Bulgaria
- Brazil
- Bosnia And Herzegovina
- Bolivia
- Austria
- Aruba
- Argentina
Services can be offered in the following languages
- Spanish
- Romanian
- German
- English
Internationally known certifications/memberships
ISO-AZAV (as of 22 December 2014)
Cooperation partners abroad
- German-Brazilian Chamber of Commerce and Industry in Porto Alegre, www.ahkpoa.com.br
- German-Dominican Chamber of Commerce and Industry, www.dominikanischerepublik.ahk.de
- German-Honduran Chamber of Commerce and Industry, www.ahk.hn
- German-Uruguayan Chamber of Commerce and Industry, www.ahkuruguay.com
- Kaufmann & Asoc., www. kaufmannasoc.eu
Target groups
- Education Institutions
- Heals Organisations
- Hotel & Tourism Companies
- Service Companies
- Technicians
- Young professionals
- Professionals
- Entrepreneurs